TrustLens Support

TrustLens is provided by VectorShift Digital. For help, problems or privacy questions, email masoodbarkiwork@gmail.com. Please don't include the suspicious message itself unless you want us to see it.

Using TrustLens

What does a verdict mean?

High and Medium mean TrustLens found warning signs; follow the steps under "Do this now". Low means no strong warning signs were found in the checks that ran. It never means a message is verified safe. Not enough evidence means too little could be checked, or an automated reading raised a concern, so TrustLens won't call it low risk.

Does TrustLens open the links I check?

No. Links are never opened on your phone. They are looked up by name with Google Web Risk and domain records. Our server visits a link only if you turn on Visit the link safely for that one check.

How do I check a message without leaving my chat?

In the app where the message is, tap Share and choose TrustLens. A small sheet opens over your chat with the verdict.

Can I check screenshots and PDFs?

Yes. They are read on your phone, and only the text you see in the box is sent. Text in Urdu, Arabic and other non-Latin scripts can't be read from images yet; paste the text instead. Password-protected PDFs aren't supported.

Checks and TrustLens+

Each new install includes 3 intro checks, which don't refill. A check uses one credit only when it needs a paid lookup; reading photos and PDFs on your phone is always free. TrustLens+ is a monthly Google Play subscription with more checks each month.

Manage or cancel TrustLens+

Open Google Play → your profile icon → Payments & subscriptions → Subscriptions → TrustLens, or tap Manage in Google Play on the You tab. Cancelling keeps access until the end of the paid period. Refunds follow Google Play's refund policy.

New phone or reinstall

Use Restore on the You tab while signed in to the Google Play account that bought TrustLens+. Checks you have used in the current month stay used.

Delete your data

TrustLens has no accounts and never stores the messages, links or images you check. To delete everything:

  1. History: in the app, open History and delete entries, or turn off Save history on the You tab.
  2. Everything on your phone: uninstall TrustLens, or go to Android Settings → Apps → TrustLens → Storage → Clear storage.
  3. Our server: the only record is an installation ID with a public key, your remaining checks and, if you subscribed, your subscription status. It is deleted automatically 90 days after the app was last used. Because there's no account, we can't find it from your email address. If you still have the app and want it removed sooner, email us and we'll help.

Google Play keeps its own purchase records under Google's Privacy Policy.

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